Feedback from Patient & Family Members…

“She was there for us every step of the way. She never hesitated to make everything right. We couldn't have done this without her and we have made a wonderful friend through this journey that we will always have.”

“Sorayah has been a God-send! We could not have navigated this journey without her. When we have had issues, she has intervened. She has been able to coordinate the care givers so we aren't receiving different opinions and multiple paths of care.”

“Other than when she took time to get married -- which I TOTALY SUPPORT! :) - Sorayah has been an excellent resource for us in navigating MD Anderson. She's been extremely responsive and helpful through this entire process. In what was a very stressful time, she showed a great deal of care and consideration. Even when she was away from work she was effective in clearly communicating with us about her absence and was super-diligent in informing her replacement about our needs. We really appreciated this level of care.”

“Sorayah is the best. Period. She makes me feel as if I am the ONLY patient at MD Anderson. I believe there is a strong personal and professional relationship. She makes it look so easy. I was a CEO for a service business for 30+ years - providing excellent customer service can be time consuming and challenging. I've called Sorayah on 3 different occasions in relation to 3 other patients/friends at MD Anderson, and they have each thanked me and complimented Sorayah on her prompt, professional over-the top friendly service. She's great.”

“Sorayah is an amazing professional, human, and we were blessed to have her walk us through this new journey. She is exceptional and we will forever be indebted to her. She was so quick to respond and is an amazing communicator. We could not have asked for anything more. She really put our mind at ease, and was able to explain things for us to understand. She’s a rockstar, and we feel very blessed. God put us in her path.”

”Sorayah is the best thing that has happened to medicine since MDA was founded. She is the most professional yet courteous advocate a patient could have in the midst of a stressful scenario. Please accept my genuine congratulations for an excellent staff choice and MDA team member!”

“Sorayah is absolutely amazing. She is incredibly smart, knowledgeable but most importantly caring, supportive and empathetic. She has and continues to make my journey at MD Anderson the very best it can be considering the circumstances.”

“Sorayah has been just amazing to my wife and myself. She has been super responsive, super proactive & super encouraging. She has been an Angel for our family. Thank you.”

“Sorayah is pure magic! She is brilliant at her job: smart, efficient, warm, knowledgeable, and just a fantastic human being. She is deeply invested in creating a positive patient experience. I felt so supported. I wish everyone could have a Sorayah. She is fabulous, FABULOUS! I'm eternally grateful.”

“She is the best if all MD Anderson employees were half as good as her it would be the greatest hospital in the world it might already be.”

Less recent,
but just as meaningful…


— EC Nurse

“Sorayah is on the hardest working and most dedicated nursing leaders I have had the pleasure of working with. She is a true leader, great teammate, and is a very forward thinker. She is always thinking ahead and trying to have our EC ready for the unexpected.”

— Patient Advocate

“Sorayah has a very positive attitude towards her colleagues and always have this energy that uplifts people. She's been very helpful to me and acknowledges the good things that I do. Positive reinforcements are very helpful to employees success.”

— EC Nurse

“Sorayah is a joy to work with. She always provides great input at committee meetings and has a lot to bring to the table. She is resourceful and gets things done.”

— EC Pharmacist

“Sorayah is very much on top of the needs of the EC. Coming from the role as a clinical nurse in the EC, she fully understands what the staff has to deal with on a day to basis and works to make our work easier. Sorayah doesn't hesitate to step in and help when needed and will go out of her way to solve a problem. Sorayah always has a positive attitude, and always provides an open door for anyone experiencing any problems. It is always a pleasure to work alongside Sorayah!”

— EC Charge Nurse

“Sorayah is very approachable. She is very positive and enthusiastic about her work. She educates me on the processes of the unit and procedures. Also gives me great constructive criticism.”

— EC Nurse

“Sorayah possesses strong goal orientation, which contributes to solidarity and teamwork with her coworkers. She inspires her colleagues and makes them feel valued members of the health care team. She does a great job at leading by example and focuses on the development of others. She does a great job at providing the necessary structure, direction, and feedback to her colleagues.”

— ICU Nurse Manager

"Thank you Sorayah for volunteering your time on 10/3/16 and 10/4/16 to spend with the Graduate Nurse applicants and help answer their questions about the residency program and nursing at MDACC as they waited for interviews. We received great feedback from the interviewees and how much they appreciated the opportunity to speak with previous participants and how this helped ease their fears and anxiety prior to the panel interview."

— Workforce Development

"I would like to recognize Sorayah for exemplifying the MD Anderson core values as evidenced by her demonstration of caring and scholarship with me, a tenured senior nurse educator, as it relates to her preparation for the Pressure Injury Protection (Skin) Competency. Sorayah is EXTREMELY talented and organized. She took generic educational content & transformed that content into an experiential activity that challenges the learner to critically think. Evidence shows that brain based learning has greater potential of hardwiring knowledge into behaviors with positive outcomes. Since NRP shares space on P10 with EC, Sorayah graciously shared her instructional strategies she developed with Nicolyn Hoffman. We are hard pressed to identify a better method of instruction and salute both she and Nicolyn for sharing their competency stations they worked so hard to create. I look forward to seeing the impact that Sorayah will have in serving the needs of patients at MD Anderson. As a cancer survivor and MD Anderson patient, I am so proud to know Sorayah, a committed clinical resource nurse with soul. Great job!"

— Nurse Educator

"My father passed away on April 28. Of all the care he received at MD Anderson, your intervention to get his endoscopy back on track was one of the highlights that he and his family appreciated the most. It takes an extra effort to try and reschedule things to help someone. Even though he had a terminal illness, you treated him as important. He indeed had the procedure as you scheduled it. The endoscopy went well, and with new stents in place his nutrition improved. This helped him survive approximately 3 more months until his tumor progressed. In January he told me “every day I wake up is a victory.” This is the spirit in which you helped him. Thank you very much."

— Patient Family Member

"Sorayah coordinates and integrates care with the interprofessional team for a cohort of patients from admission through discharge. She actively develops strong relationships and partnerships within the organization to improve patient outcomes. Consults and collaborates with the health care team, patient, and patient's family to plan care and evaluate outcomes. Sorayah maintains the vision, values, culture, objectives, and standards for MDAnderson. Sorayah has an outstanding team-building skill, builds a team-oriented attitude among all her employees. She uses specific exercises to  strengthen her EC team and has an extraordinary ability to turn a group into a team. She is an asset to our organization. Sorayah values the input of other employees, shares the credit when decisions brings excellent outcome. She is the resource for all the employees in all areas like education, decision making etc."

— Charge Nurse

"Sorayah exemplifies cultivating interprofessional relationships in the CNL role and is excellent at doing it. Care coordination: Sorayah met a family who temporarily lived in her apartment complex to come to MD Anderson for treatment from Bolivia. Because they ended up neighbors they were inquiring information from Sorayah and keeping her informed of what was going on. Sorayah found out where this patient was when inpatient and coordinated with a CNL on that floor to make sure the family had all their questions, answered and all other concerns addressed. Partnership: Sorayah is the ultimate networker. She is able to develop relationships; professional but personal and collaborate with these various departments, teams, units, etc. Sorayah is your person for anything technology related; she is an incredible resource and is able to utilize this skill by creating various reports/data, etc. Keep up your incredible work!!"

— Patient Safety & Accreditation Professional